Highly analytical systems engineer with 5+ years across government, healthcare, and enterprise managed services — including managing the largest SharePoint farm in the Southern Hemisphere, servicing 660,000+ users.
Engineered client-side JavaScript overlays for ServiceNow integrating live M365 presence data, plus an algorithmic workload distribution engine to eliminate manual triage and prevent SLA breaches.
Architected PnP PowerShell solutions to dynamically audit and enforce MFA compliance across 200+ sensitive SharePoint sites, with integrated error-handling and automated compliance reporting.
Resolved critical enterprise incidents via deep-dive root cause analysis — inspecting network payloads, analysing API traffic, and executing direct SQL modifications. 15% recurring incident reduction across DoE.
A suite of client-side browser extensions that radically optimise the ServiceNow ITSM experience. Uses async REST API calls to merge live M365/SharePoint presence data with active ticket queues, visually flagging unavailable engineers. An algorithmic workload recommendation engine cross-references dashboard metrics against active directory groups to eliminate manual triage overhead.
A Python-based GUI that acts as a "shift-left" operational wrapper, allowing Tier-1 support staff to safely run advanced PowerShell diagnostics against Exchange Online and Teams accounts — reducing L3 escalation volumes and freeing senior engineers for complex work.
A robust web-scraping engine that programmatically navigates job boards to bypass API restrictions, extracts high-value requisition data based on custom Boolean parameters, and persists findings — demonstrating practical automation architecture and systematic problem-solving.
Open to the right opportunity.
Based in Melbourne and open to senior engineering roles across enterprise M365, SharePoint, and automation-focused environments. Happy to discuss contract or permanent positions.